Orders are processed Monday - Friday (excluding public holidays) from 10:30am - 7:30pm AWST and can take up to two business days to process before being shipped.
Tracking details will be sent to your email once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Two Fins Customer Care team.
In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.
**Free Shipping on orders $99+ AUD Australia Wide ONLY
Please note that International orders (including New Zealand) may be subject to customs inspections and import taxes unique to your country.
This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. Two Fins will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy.
FAULTY OR INCORRECT ITEMS
In the case of faulty or incorrect items are received, please contact the Two Fins Customer Care team via Please include your order number, any photos and relevant information regarding the issue so that we can fix this as soon as possible.
Once investigated, we will be able to provide you with information on how to return the item.
|Australia||$9.45 AUD||3 - 7 Business Days|
|Australia||Free shipping on orders $99.00+||3 - 7 Business Days|
|New Zealand||$14.95 AUD||5 - 7 Business Days|
|USA, UK, Canada||$24.95 AUD||5 - 10 Business Days|
|Brazil||$24.95 AUD||6+ Business Days|